Effective Date: September 5, 2025
Last Updated: September 5, 2025
At New Americana LLC, every piece in our collection is carefully selected for its history, design, and cultural value. Because these items are archival, vintage, and often one-of-a-kind, we ask that you shop thoughtfully. Please review all descriptions, sizing, and photographs before placing an order, once purchased, a piece becomes part of your story.
1. All Sales Are Final
- All purchases are final sale and non-refundable.
- We do not accept returns or exchanges for reasons such as size, fit, or general wear consistent with pre-owned/vintage items.
2. Exceptions — When Returns Are Accepted
We will review return requests only in the following cases:
- Incorrect Item Shipped: You received an item different from what you ordered.
- Undisclosed Major Damage: The item has damage or defects that were not described or photographed in the listing.
- Non-Delivery: The order never arrives due to carrier error (not including delays outside our control).
If one of these applies, please contact us within 5 business days of delivery at hello@newamericana.com with your order number and photos of the issue.
3. Return Conditions
If your return request is approved:
- Items must be returned in the exact condition received, unworn and unused, with all original packaging (where applicable).
- Customers are responsible for return shipping costs unless the error was ours.
- Items returned without prior approval will not be accepted.
4. Refunds
- Once the returned item is inspected and approved, refunds will be issued to your original payment method within 7–10 business days.
- Shipping fees, customs duties, and taxes are non-refundable.
- We do not offer store credit or exchanges unless specifically agreed in writing.
5. International Orders
- International customers are responsible for customs duties, taxes, and import fees. These are non-refundable under any circumstances.
- We are not responsible for items delayed, rejected, or seized by customs.
6. Damaged or Lost Packages
- If your package arrives visibly damaged, please contact us immediately and retain all original packaging for carrier claims.
- We are not responsible for packages lost or stolen after delivery confirmation.
7. Contact Us
For any questions or to request a return under the exceptions listed above, please contact us at:
New Americana LLC